"David Brown, Steven Brown and Gary Brown who are the owners and directors of DAB Lift and Electrical Services Ltd first met Roger Manners approximately 12 years ago. Roger first offered DAB support and guidance in the form of a business consultant helping us understand the mechanics and requirements of expanding our business.
When Roger first made contact with DAB we were turning over around £600K P/A. With advice given on how to manage systems and suppliers he helped us negotiate better terms and structures that increased our profits/margins. The advice given has proved invaluable and has enabled us to scale up our operations to a predicted turnover this year of £2.4M
We personally knew our trade (lift engineering) but had very little skill in management, HR, contract negotiation to name a few. However once Roger had demonstrated the basic skills needed, we changed our company procedures to reflect them and now have a robust operating system enabling us to obtain international accreditation as follows:
ISO 9001 (UKAS), OHAS 18001, Lift regulations, Lift Design
In summary Roger has helped us understand and implement the essential building blocks required to create a long standing robust business. As a result, DAB have formed other successful companies and have also introduced two new departments within DAB that undertake lightning protection services and fire security, both of which successfully use the same operation template as our lift department.
Without Roger’s help I suspect myself and my brothers would have continued operating DAB the way we were, to the detriment of profits and sanity. We appreciate everything we have learnt from Roger and still consult with him before any big decisions (acquisitions, staff changes, expansion plans) are made to avoid pitfalls and procrastination!"
David Brown, Managing Director, DAB Group, Rainham, Essex, England